Terms and Conditions

Y Journey accepts bookings subject to the following conditions:

1. BOOKINGS

Bookings can be made in person at our office, by telephone, or in writing by mail, email or fax.

A non-refundable deposit is due at the time of booking in order to confirm your place on the tour. Please refer to the specific tour for the deposit amount required. You will also be required to complete, sign and return a Booking Form available from Y Journey together with a photocopy of the information page of your valid passport.

2. TOUR PRICES

Prices quoted in our tour information brochures and/or on our website are based on exchange rates, cost of services and applicable taxes at the time of publication.

Prices may be subject to change in the event of significant currency fluctuations and/or the introduction of new taxes, up until final payment is received. We will advise you at the earliest opportunity if a price increase occurs. You may then accept the amended price or withdraw from the tour and receive a full refund of monies paid.

Once final payment is received, all prices will be guaranteed and no surcharges will apply.

3. PAYMENT

A deposit is required at the time of booking and is non-refundable in the event of cancellation. The deposit is used to secure hotels, performance tickets and other arrangements.

Final payment is due 60 days before departure. Failure to pay by the due date may result in cancellation of the booking and loss of payments made.

For tours including international flights, the airfare component must be paid 120 days before departure.

Accepted payment methods include cheque, direct deposit, American Express, MasterCard and Visa.

• 1.3% service charge applies for MasterCard and Visa payments
• 3% service charge applies for American Express payments

4. FLIGHT BOOKINGS, FARES AND THIRD-PARTY SUPPLIERS

Y Journey will use its best endeavours to ensure flight prices are correct when quoted. However, fares and taxes are only guaranteed once the flight has been paid in full and a ticket has been issued.

For services supplied by third-party suppliers such as airlines, hotels, cruise operators or activity providers, Y Journey acts as an agent in securing these services on your behalf.

These services may be subject to the supplier’s own terms and conditions. By booking with Y Journey you accept those terms.

5. CHANGES

a) Changes by You

An administration fee may apply for amendments to your booking. Third-party supplier fees may also apply when tickets or documents are reissued.

b) Changes by Us

Y Journey reserves the right to modify tours due to local conditions, schedule changes or other circumstances. Alternative arrangements of comparable value may be substituted if necessary.

Force majeure events may require changes to services or arrangements.

6. SUBSTITUTION OF CLIENT

If a member of the party cannot travel due to illness, injury, redundancy or similar circumstances, the booking may be transferred to another suitable person provided written notice is received at least one month before departure.

An administration fee of $100 + GST per person will apply in addition to any third-party supplier charges.

7. CANCELLATION AND REFUNDS

a) Cancellation by You

• 60 days or more — Forfeit of deposit
• 59 – 30 days — 50% of tour price
• Less than 30 days — 100% of tour price

Additional cancellation fees from airlines or third-party suppliers may apply.

b) Cancellation by Us

Y Journey reserves the right to cancel tours for operational reasons such as minimum participant numbers not being met. Refunds or credit vouchers will be provided according to the terms outlined in clause 15.

8. PASSPORTS, VISAS AND VACCINATIONS

Passengers must hold a passport valid for at least 6 months beyond the return date. Travelers are responsible for obtaining visas, vaccinations and any necessary medical precautions.

9. TRAVEL INSURANCE

Comprehensive travel insurance is strongly recommended for domestic tours and mandatory for international tours.

Travelers must provide insurance policy details, emergency contact numbers and next of kin contact information no later than 60 days prior to travel.

10. PARTICIPATION IN TOURS

Most tours require a moderate level of fitness. Some tours may require a higher level of physical capability depending on terrain and altitude.

Participants must declare that they are fit to travel at the time of booking.

11. ILLNESS OR DISABILITY

Guests must disclose any medical condition or disability at the time of booking and ensure that all required medications or treatments are arranged before travel.

12. LOCAL LAWS

All participants must comply with the laws and regulations of the countries visited.

13. IF YOU HAVE A COMPLAINT

Any complaint must first be raised with the tour leader or representative during the tour so that the issue can be addressed.

Written complaints must be submitted within 28 days of the tour’s completion.

14. OUR RESPONSIBILITIES

All bookings are accepted on the understanding that travel involves inherent risks.

Y Journey will provide compensation if services booked are not supplied as described and the issue is directly attributable to us.

15. CREDITS AND REFUNDS

If a tour is cancelled due to force majeure, a credit voucher may be issued. Refunds may be offered at our discretion.

Credit vouchers remain valid for 24 months from the issue date.

16. YOUR CONSUMER RIGHTS

Nothing in these Terms & Conditions excludes rights under the Australian Consumer Law.

Where permitted by law, liability is limited to the replacement of goods or re-supply of services.

Updated March 2026